Almond Recruitment on behalf of our client, a fantastic financial services group, are currently looking for an Support Officer to join their office in Limassol. They are offering an extremely attractive package including quarterly bonuses, with an excellent career path and working environment.

 

Responsibilities

  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

 

Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY31491

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence

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