Almond Recruitment, on behalf of our client, a leading marketing company, have an amazing opportunity for a Senior Technical Support. Join and fast-track yourself to a challenging and rewarding career in the marketing sector with one of the fastest-growing companies in the industry

 

Responsibilities

You should be comfortable with debugging and solving issues relating to web technologies – checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs, help create internal documentation and keeping tier 1 agents’ skills sharp

 

Requirements

  • Degree in Computer Science
  • Native English speaker level is a must
  • Minimum 3 years’ experience in providing technical support in a Web environment
  • Ability to logically troubleshoot software issues with HTML, CSS, JavaScript, to determine the root cause and present suggested workarounds and solutions
  • Good understanding of HTTP
  • Comfortable querying MYSQL databases
  • Collaborate with 3rd party services in order to solve issues
  • Provide support, mentorship and guidance to Tier 1 support personnel
  • Maintain or add to Best Practices documentation for internal and external clients
  • Experience utilizing debugging tools to analyze problems and identify solutions
  • Understanding and fundamental knowledge of working with APIs in a web environment
  • Basic proficiency in Linux in order to find and read server logs

 

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY11400

 

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially in Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.

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