Almond Recruitment, on behalf of our client, a highly respected Fin-tech company, are currently looking for a Customer Support Manager to join their office in Nicosia. Our client holds a great reputation within the industry. If you want to be part of a highly trained professional firm dedicated to high standards of client service, please get in touch.

 

Responsibilities

  • Customer Consultation on Company Products
  • Maintaining solid customer relationship by handling their questions and concerns with speed and professionalism
  • Communication with the other departments of the company (Finance, Compliance, technical support) to provide guidance to the clients.
  • Train new employees in the department
  • Perform performance reviews of employees, set KPIs and guide them based on their weaknesses and the department needs
  • Prepare Shift schedule
  • Prepare statistical reports on department performance for the management

 

Requirements

  • Fluent in English, in writing or verbally.
  • Russian, and Ukrainian, Polish, Czech, or German language will be an advantage
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Multitasking
  • Effective communication both orally and written
  • Basic Computer knowledge
  • Managerial experience in customer support or similar position
  • Pleasant personality and good team player
  • Experience in Zendesk will be considered as an advantage
  • Good managerial skills

 

Benefits

  • Salary is between €2,500 to €3,000 gross
  • Flexible working hours policy
  • 13th salary
  • Free parking
  • 2 days working from home after probation period

 

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY12021

 

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.

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