Customer Support and Onboarding Specialist – CY11663

Almond Recruitment, on behalf of our client, a highly respected Crypto Services company, are currently looking for Customer Support and Onboarding Specialist to join their office in Larnaca. Our client holds a great reputation within the industry, offering services to international and private clients. If you want to be part of a highly trained professional firm dedicated to high standards of client service, please get in touch.

Responsibilities

• Effectively handle new and existing client base and customer support via chat, email and phone
• Resolve any issues by clarifying the customer’s requests
• Ensure Customer Satisfaction
• Excellent customer service and complaints handling experience
• Avoid noticeable pauses when switching from language to language
• Servicing applicants by providing product and service information and resolving problems through our customer support platform.
• Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants;
• Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;
• Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence;
• Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based;

Requirements

• Previous experience in onboarding customers would be an advantage;
• Anti-Money laundering previous experience;
• Advanced proficiency in written and spoken English;
• Ability to learn new technologies quickly;
• Able to multitask and work independently;
• Passion for solving customer issues in a fast-paced environment;
• Experience working with Zendesk or similar ticket management tool;
• Ability to communicate with customers to solve any questions.

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY11663

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially in Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.